Withdrawal Rights & Refunds

Right to Cancel

You have the right to cancel this contract within 30 days without providing any reasons. The cancellation period is 30 days from the day:

  • You, or a third party designated by you (who is not the carrier), takes possession of the goods. This applies if you ordered one or multiple items in a single order and they are delivered together.

  • You, or a third party designated by you (who is not the carrier), takes possession of the last item. This applies if you ordered multiple items in a single order and they are delivered separately.

To exercise your right to cancel, you need to inform us support@bronoir.com your decision to cancel this contract with a clear statement (e.g., a letter sent by post or email). You may use the attached sample cancellation form, but it is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Consequences of Cancellation

If you cancel this contract, we will reimburse all payments we received from you, including delivery costs (except for additional costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We will make the reimbursement without undue delay, and not later than 14 days after the day we receive your cancellation notification. We will use the same means of payment as you used for the initial transaction unless expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return the goods to us without undue delay and in any event not later than 30 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exceptions to the Right to Cancel

The right to cancel does not apply to contracts for:

  • The supply of goods made to the consumer's specifications or clearly personalized.
  • The supply of goods which may deteriorate or expire rapidly.
  • The supply of alcoholic beverages where their price was agreed upon at the time of the conclusion of the sales contract, delivery of them can only take place after 30 days, and their value is dependent on fluctuations in the market which we cannot control.
  • The supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.

The right to cancel will be lost for contracts for:

  • The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
  • The supply of goods which, after delivery, according to their nature, become inseparably mixed with other items.
  • The supply of sealed audio or video recordings or sealed computer software, if the goods become unsealed after delivery.

Sample Cancellation Form

(If you wish to cancel the contract, please fill out this form and return it.)

  • I/We () hereby cancel the contract I/We () entered into for the purchase of the following goods ()/ the provision of the following service ()

  • Ordered on ()/ received on ()

  • Name of consumer(s)

  • Address of consumer(s)

  • Signature of consumer(s) (only if this form is notified on paper)

  • Date